1. The Information We Collect
We collect information that allows us to provide a high-precision valuation of your property. This includes:
- Contact Details: Your name, email, and phone number provided through our forms.
- Property Data: Your address and the specific details you share during our "Discovery Consultation" (e.g., upgrades, flooring, views, and renovations).
- Technical Data: We use Umami Analytics, a privacy-focused tool, to understand how visitors use our site. This does not track you across the web or collect personal identifiers.
2. How We Use Your Data
Your data is used exclusively to fulfill the service you requested:
- Precision Valuations: To perform a manual, tailored Comparative Market Analysis (CMA).
- Automated Follow-ups: We use n8n and Twilio to send you the results of your valuation and follow-up communications via SMS or email.
- Service Improvements: To ensure our website functions correctly on your device.
3. Data Sharing & Third Parties
We do not sell your data. We only share information with the essential service providers required to operate our business:
- Communication: Twilio (for SMS) and our email delivery partners.
- Storage & Infrastructure: Hostinger (hosting) and Cloudflare R2 (secure asset storage).
- Legal Compliance: Only if required by law to respond to a valid legal request.
4. Your Control & Opt-Out Rights
You have full control over the information you share with us:
- SMS: Reply "STOP" to any text message to immediately opt out of our automated follow-up system.
- Email: Use the "Unsubscribe" link in any email to be removed from our list.
- Data Deletion: You may contact us at any time to request that your personal information or property data be permanently deleted from our records.
5. Security
We employ industry-standard safeguards, including SSL encryption and secure environment variables for API keys, to protect your data from unauthorized access. While no system is 100% secure, we prioritize the integrity of your personal information.